1 Once you have applied a CA-signed SSL certificate to your Bomgar Appliance, contact Bomgar support. Bomgar does not support using self-signed certificates for the Android Representative Console. IMPORTANT: Your Bomgar Appliance must be equipped with a valid SSL certificate signed by a certificate authority. The Bomgar Representative Console is supported on Android phones running 2.2 and higher. To run the Bomgar Representative Console on your device, your Bomgar Appliance must be running software version 12.1 or later. From your Android device, search Google Play for "Bomgar Rep Console" and then install the app.
Should you need any assistance, please contact Bomgar support at 4ĥ Installing the Representative Console on an Android Phone The Bomgar Representative Console for Android is available for free download from Google Play.
Once Bomgar is properly installed, you can begin supporting customers immediately. Use this guide only after you have performed the initial setup and configuration of the Bomgar Appliance as detailed in the Bomgar Appliance Hardware Installation Guide. Bomgar enables you to support your customers remotely by connecting to them through the Bomgar Appliance.
If you have any feedback, including any manual errors or omissions, please send an toģ Table of Contents Guide to the Representative Console for Android Phones 4 Installing the Representative Console on an Android Phone 5 How to Use the Representative Console for Android Phones 6 Settings 7 Session Keys 8 Support Session Queues 10 Active Sessions 12 Jump Clients 13 Team Chat 14 Support Session Overview 15 Support Session Tools 15 Elevate Customer Client 16 Transfer Session 17 Share Session 19 Remove Rep 21 Add Bomgar Button 22 Pin Jump Client 25 Close Session 27 Chat 29 Screen Sharing 31 Screen Sharing Tools 31 System Information 33 Summary 34 3Ĥ Guide to the Representative Console for Android Phones This guide is designed to help you install Bomgar onto your Android device and understand the features of the solution. Help us provide you with excellent service. At Bomgar, customer service is a top priority. 1 Representative Console for Android Phone Version 2.1Ģ Thank you for using Bomgar.